Course No: M102a

Introduction

These days we need to be more effective communicators to be successful in business - and in life. Skilful and sensitive communication builds TRUST and atmosphere of CO-OPERATION that will benefit all of your relationships, whether in business or otherwise. People have an underlying desire to be understood. Stephen Covey Said, "Seek first to understand, then to be understood"This workshop is fun and interactive and will cover 3 essential elements of effective communication:

Active listening

Questioning techniques

Body language

Objective

Listening occupies a large part of a working week and is about receiving and understanding what is said and above all HOW it is said. If your understanding is not what the speaker intended then there is ample scope for error and conflict. Asking the right questions can:

Make someone think

Elicit information

Clarify what is being said

Gain specific information

Confirm agreement

We tend to pick up the �silent messages� of body language unconsciously most of the time.If you find yourself saying or thinking something like: "There�s just something about him or her I�m just not sure about"It probably relates to their body language. What aspects of body language might have given you this feeling? Do you think you would find these skills useful when conducting your appraisal interviews or when dealing with a performance issue?

Audience

The programme is designed for everyone, but particularly managers interested in improving their communication skills to benefit their business and personal lives.

Course Dates

Currently there are no dates scheduled. However, if you would like a course delivered in-house, please contact us.

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