Mediation

The cost of conflict is not just high in monetary terms but also causes loss of productivity, has negative impact on morale, individuals and teams and negative messages/impression given to your customers.

Mediation in the workplace is nothing new and it is increasingly becoming the way forward to building better relationships and resolving conflict. Simply put, mediation is about giving the parties every opportunity to come to a deal. The role of the mediator is to maintain confidentiality, unless given consent to reveal information to the other party, not to advise, and to act as a skilled facilitator and at times be 'devil's advocate'. A skilled mediator will build trust, listen with empathy (not sympathy), communicate effectively and use information wisely. Mediation has a success rate of 85%, so it is really worth considering.

Mediation cannot be imposed (unless it is a legal requirement in a contract) and works best when both parties consent and come with the view to negotiating a deal, which might be monetary or to do with improving the relationship.

"Thank you so much for yesterday's session and your skilful handling which resulted in **** and I being able to talk face to face quite honestly and an agreement being reached. I'm not sure how else this would have been achieved.

Although the process was uncomfortable at times, it was definitely worthwhile and I would classify it as 'productive pain'!”

Mediation is a service we are enthusiastic about providing, so to find out more call us on 01473 890037.

Compromise Agreements An out of court settlement that minimises the legal fees on both sides.