Workplace Mediation Services

The cost of conflict is not just high in monetary terms but also causes loss of productivity, has negative impact on morale, individuals and teams and negative messages/impression given to your customers.

Our workplace mediation services aim to help organisations with conflict resolution. There is an increasing emphasis in the new ACAS code of grievance and disciplinary to bring in independent third party for conflict resolution. Employment mediation does just that and with PicassoHR’s confidential and skilful mediation services you will be in safe hands.

Mediation in the workplace is nothing new and it is increasingly becoming the way forward to building better relationships and resolving conflict. Simply put, workplace mediation services are about giving the parties every opportunity to come to a deal. The role of the mediator is to maintain confidentiality, unless given consent to reveal information to the other party, not to advise, and to act as a skilled facilitator and at times be 'devil's advocate'. A skilled mediator will build trust, listen with empathy (not sympathy), communicate effectively and use information wisely. Workplace mediation services have a success rate of 85%, so it is really worth considering. Take a look at our FAQ for more info.

As a mediation company, we have sound experience and skills to help you resolve conflict from an early stage to when it is at a point of deadlock, when costly litigation is being considered. We also provide conflict resolution training to staff and managers.

Our conflict mediation services cover Suffolk, Essex, Norfolk, Cambridgeshire and most parts of the UK.

Stuff happens......

• Colleagues fall out over a misunderstanding and it all gets personal.
• A manager speaks bluntly to a subordinate and their feelings are hurt.
• A colleague discovers someone has been talking about them behind your back.
• There is a clash of personalities.
• A colleague feels bullied by their manager or colleague.

No matter how hard we try, stuff happens. We or our colleagues might feel unhappiness, disappointment, dissatisfaction, and unmet expectations – conflict!

• Unmanaged or, worse, badly managed conflict can have an enormous cost to us as individuals, businesses and society.
• Is there a conflict situation currently in your workplace that is costing management time and money, which is emotionally draining for all concerned?
• Is it having an affect on someone’s health?
• Have they gone off sick with stress?

What is Mediation?

Mediation is a highly confidential and informal way to resolve a dispute with the help of a neutral third person (mediator). The mediator works with both parties to help them reach a mutually agreeable solution to their differences. There is a European Code of Conduct for mediators

The mediator is totally impartial and cannot force the parties to resolve their differences. A skilled and experienced mediator will create an environment that will give each party the best possible chance of coming to an agreement that meets both their needs. Better still, it has the potential to mend broken relationships.

If during mediation the parties work out all or some of their differences, the resolution - or agreement - is put in writing and signed by both the parties.

Mediation is often the most cost effective way of resolving disputes, before and during deadlock, when possibly solicitors have been appointed or a tribunal claim has been submitted.

Mediation cannot be imposed (unless it is a legal requirement in a contract) and works best when both parties consent and come with the view to negotiating a deal, which might be monetary or to do with improving the relationship.

Mediation is a service we are enthusiastic about providing, so to find out more call us on 01473 890037.

About our Mediator

Lina Hogg is the managing Director of PicassoHR and an experienced and skilled mediator.

She has training in counselling skills, is a Fellow of the Chartered Institute of Personnel & Development (FCIPD) and has trained with the Institute of Arbitrators as mediator. As a highly people focused person and passionate about conflict resolution, Lina is a skilled listener who is able to help people move from the past into the future. She builds rapport and trust quickly, helping people to identify where they are ‘stuck’ and clarify their position and explore their real interests and needs. If you are interested in mediation, check out our guidance on choosing a mediator

Testimonials

"Thank you so much for yesterday's session and your skilful handling which resulted in **** and I being able to talk face to face quite honestly and an agreement being reached. I'm not sure how else this would have been achieved.

Although the process was uncomfortable at times, it was definitely worthwhile and I would classify it as 'productive pain'!”

S K

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"I tried to come to the meeting with an open mind but I was also apprehensive because of comments being made by a member of the team at ****lls. After the initial dialogue with the mediator these anxieties were dispelled."

"I found the whole process very professional and I felt that there was a no blame policy that made reaching an agreement between ***** and me easy and open."

T N

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"I thought the whole process was done professionally and I was made to feel at ease and at work my own pace throughout the session."

"Lina has the right personality and expertise for these types of situations."

D T

Related Pages

Compromise Agreements  An out of court settlement that minimises the legal fees on both sides.

 

Conflict Resolution  How conflict resolution can benefit the workplace.

 

Mediation Case Study  A case study on how mediation can be successful.

 

Mediation FAQ  Questions about mediation.

 

Choosing a Mediator  What to look for in a mediator

 

European Code of Conduct for Mediation  Adherence European Code of Conduct of Conduct for Mediators

 

 

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